CPS II has provided comprehensive Network Operations solutions tailored to provide cost-effective alternatives to satisfy your networking requirements. Our network support capabilities leverage teams of highly skilled experts, our Alliance Partners, and CPS II’s Continuous Process Improvement Program to deliver reliable operational levels across multi-vendor, and heterogeneous, distributed network environments.
Today’s enterprise networks have grown and will continue to grow increasingly complex.
CPS II Systems will provide the highly skilled personnel required to address these complexities. Furthermore, utilizing CPS II personnel is often a more cost-effective approach than continually training an in-house support staff.
Our objectives are to provide new efficiencies, to identify recurring problems and implement their solutions, to minimize risk, and to recommend long term strategies to improve network functionality.
CPS II's Network Operations Services include:
- Provision of day to day support typically for a 7x24x365 environment
- Level 1 through Level 3 Support with Level 3 Escalation Engineers
- Monitoring vulnerability and overall status of IDMZ & EDMZ areas of networks
- Collecting and analyzing reports from firewalls, Intrusion Detection and Prevention Systems
- Providing recommendations for networking efficiencies and optimization
- Identifying potential threats and security breaches
- Responding to network alarms and performing Network Restoration processes Log analysis, reporting, and alerting Identification of suspicious/malicious activities
- Identifying and tracking malicious code
- Project management services for Network upgrades and modifications
- Customized engineering and consulting support for complex internetworking efforts
- Multivendor support capabilities for successful network integration and smooth ongoing operations
- Analysis, aggregation, and correlation of alerts and tickets to isolate and identify faults in production infrastructure
- Monitoring and analyzing system generated alarms for servers, network equipment and supporting network connectivity
- Providing Notification based on Service Level Agreements (SLA)
- Pro-actively reviewing and monitoring systems and devices (based on client's documentation and procedures)
- Installation of OS, Database or application
- Patching, maintenance and upgrades of OS, Database or applications
- Hardware troubleshooting and upgrades