We have scores of clients who rely on our support. These services encompass both On-site and Remote Help Desk, Blended Models, Executive Home Support, and Consulting Services/Staff Augmentation. These services are customized for each client and may include:
- Complete assessment of your desktop requirements
- Security assessment
- Standardization of your desktop and mobile computing environment
- Remote monitoring to predict any potential future issues to increase performance and reduce outages
- Performance monitoring and reporting
- Deploy integrated Desktop, Mobile and Wireless solutions
- Software License Management
- Software, data transfer, image creation, recovery, duplication and hardware integration
- Customized Level I, II and III services
- Procurement, Asset Management and Change Management
- Guaranteed response times
- Flexible coverage including 24x7x365
- Robust, web enabled event and call tracking system
- Detailed reporting to provide Service Level Compliance
The Benefits of these services:
- Enable mobile employees to work seamlessly from home, office, or at a remote location
- Reduce/eliminate the need to employ a costly, complex support structure and personnel
- Allow you to take advantage of scalable resources
- Improve cost control with predictable fixed costs
- Single point of contact for roll-outs during the complete project lifecycle
- Single point of contact for incident resolution, where applicable
- Technical expertise to support a wide range of systems, software and applications
- Provide trend analysis to optimize performance
Whichever support options you choose, CPS II is committed to delivering best-in-class Desktop and Help Desk Services to keep your business running - so you can run your business
Key Benefits:
- A full portfolio of mission-critical support services helps maximize network availability, reliability and security.
- CPS II’s data center networking know-how spans infrastructure, security, middleware communication and application data flows to optimize network performance.
- CPS II's proven methodologies and best practices will enhance your peace of mind and increase your ROI.
- CPS II's Network Operations support services will help keep your business running - so you can focus on running your business.